avatar Smartsheet Review

Smartsheet excels in project management and collaboration, offering customizable workflows and automation. Strengths include integrations and reporting. Areas for improvement: steeper learning curve and higher pricing for advanced features.

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What we love:

Task Management

Robust task tracking with dependencies, automated workflows, and customizable views for efficient project management.

8/10

Team Collaboration

Offers real-time collaboration, file sharing, and comments, but lacks some advanced communication features.

7/10

Resource Allocation

Basic resource management capabilities, but could benefit from more advanced allocation and forecasting tools.

6/10

Team Collaboration Review

We've found Smartsheet's Team Collaboration features to be highly effective for our project management needs. The platform's shared workspaces allow us to easily distribute tasks and track progress in real-time. We appreciate the ability to comment directly on specific cells, fostering clear communication among team members.

The automated notifications keep everyone informed of updates and deadlines, reducing the need for constant check-ins. We've also benefited from the customizable permissions, ensuring sensitive information remains secure while promoting transparency where needed.

Smartsheet's integration with other tools, like Slack and Microsoft Teams, has streamlined our workflow significantly. However, we feel the mobile app could use some improvements for a smoother on-the-go experience. Overall, Smartsheet has greatly enhanced our team's collaboration and productivity.

Reporting and Analytics Review

Smartsheet's Reporting and Analytics functionality has significantly enhanced our project management capabilities. The customizable dashboards provide a clear overview of project progress and team performance. We appreciate the ability to create detailed reports that aggregate data from multiple sheets, offering valuable insights at a glance.

The real-time data updates ensure we always have the most current information for decision-making. The flexibility to share reports with stakeholders has improved our communication and transparency. However, we've found the learning curve for advanced reporting features to be somewhat steep.

Overall, Smartsheet's analytics tools have helped us identify trends, track KPIs, and make data-driven decisions more effectively. While there's room for improvement in user-friendliness, the reporting capabilities have undoubtedly strengthened our project management processes.

Task Management Review

We've been using Smartsheet's Task Management functionality for several months now, and it's significantly improved our team's productivity. The ability to create and assign tasks, set due dates, and track progress in real-time has streamlined our workflow considerably. We appreciate the flexibility to view tasks in various formats, including Gantt charts, calendars, and card views. This versatility allows team members to work in the way that suits them best. The automated notifications and reminders have been particularly helpful in keeping everyone on track and accountable. We've also found the ability to attach files and comments to tasks invaluable for collaboration. While there's a bit of a learning curve, once our team got the hang of it, Smartsheet's Task Management became an integral part of our daily operations. It's not perfect, but it's certainly enhanced our project management capabilities.

Resource Allocation Review

Smartsheet's Resource Allocation feature has greatly improved our project management workflow. We appreciate the ability to assign tasks to specific team members and track their workload across multiple projects. The visual capacity planning tools help us identify potential bottlenecks and redistribute work effectively.

The resource management dashboard provides a clear overview of each team member's availability and utilization. We find it particularly useful for balancing workloads and preventing burnout. The integration with other Smartsheet features, such as Gantt charts and calendars, streamlines our planning process.

While the functionality is robust, we've encountered a slight learning curve for new users. However, once mastered, it significantly enhances our resource allocation decisions. Overall, this feature has become an essential part of our project management toolkit, enabling us to optimize team performance and meet deadlines more consistently.

Time Tracking Review

We've been impressed with Smartsheet's Time Tracking functionality. It seamlessly integrates with project tasks, allowing our team to log hours directly within the platform. The intuitive interface makes it easy for employees to record time spent on various activities.

We appreciate the ability to generate detailed reports, providing valuable insights into project timelines and resource allocation. The automatic calculation of billable hours has significantly streamlined our invoicing process.

However, we've noticed that the mobile app's time tracking feature could use some improvements in terms of user experience. Additionally, more customization options for time entry fields would be beneficial for our specific needs.

Overall, Smartsheet's Time Tracking has enhanced our project management efficiency and helped us maintain better control over our team's workload and productivity.

Basics

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Task Management
Create, assign, and track tasks with due dates and priorities
Team Collaboration
Share files, communicate, and work together in real-time
Calendar View
Visualize project timelines and deadlines in a calendar format
User Roles and Permissions
Define access levels and capabilities for different team members
Reporting Dashboard
Get an overview of project progress and key metrics

Advanced

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Gantt Charts
Visualize project timelines, dependencies, and critical paths
Resource Management
Allocate and track team members' time and availability
Time Tracking
Log and monitor time spent on tasks and projects
Kanban Boards
Visualize workflow and manage tasks using card-based boards
Custom Fields
Create project-specific data fields to capture unique information

Support

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Email Support
Get assistance via email from the support team
Phone Support
Receive help through direct phone communication
24/7 Support
Access to support at any time, day or night
Knowledge Base
Self-service documentation and guides for common issues
Video Tutorials
Learn how to use the software through instructional videos

Technical

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API Support
Integrate the software with other tools using APIs
Single Sign-On (SSO)
Enable users to access the platform using existing credentials
Data Export
Export project data in various formats for backup or analysis
Two-Factor Authentication
Add an extra layer of security to user accounts
Automated Backups
Regular, automatic backups of all project data

Best for company size?

Small Business 8/10
Mid-sized Business 9/10
Large business 7/10

Industry Focus

Technology 9/10
Construction 8/10
Professional Services 8/10
Healthcare 7/10
Manufacturing 7/10
Marketing and Advertising 7/10
Education 6/10
Retail 6/10
Government 5/10